Questions and Answers (FAQ)

We work with businesses that want to source products, find manufacturers or manage commercial imports. Our services are suitable both for first-time importers and for experienced businesses that need support with a specific stage of the process.

Yes. Many projects begin with small or medium-sized businesses, including companies making their first commercial import. We adjust the scope of work to the product, budget, order size and level of support required.

Yes. Supplier sourcing is only one part of what we do. If you already have a supplier, we can assist with supplier verification, negotiation, documentation, regulatory requirements, quality control, logistics and import management.

Yes. You can use a specific service such as supplier sourcing, quality control or import support without outsourcing the entire process to us.

The more specific the request, the more efficient the sourcing process can be. Ideally, provide a product description, specification or photos, expected quantity, target price if available, quality requirements, packaging, branding and any preferred country of origin.

We begin by defining the product and commercial requirements. We then identify relevant suppliers or manufacturers, contact them directly and compare factors such as pricing, MOQ, production capacity, lead times, payment terms, documentation and suitability for the project.

No. We have an existing supplier network, but we do not operate from a closed list. Each sourcing project is handled separately, and we search for additional suppliers whenever the project requires it.

We look for the type of supplier that best fits the transaction. Direct manufacturing may be the right choice for some projects, while a distributor or wholesaler may offer lower MOQ, available stock or better commercial terms for others.

Yes. We can search for manufacturers that offer Private Label, custom packaging, branding or production based on a specific product specification. These projects may also involve MOQ, tooling, packaging and development requirements.

Yes. Depending on the project, we can negotiate pricing, MOQ, payment terms, production schedules, Incoterms, packaging and other commercial conditions.

Yes, where relevant. Exclusivity depends on the manufacturer's willingness and may involve minimum purchase commitments, sales targets, geographic limitations or other commercial terms.

There is no fixed timeframe. Standard products may be sourced relatively quickly, while custom products, Private Label, specific country requirements, low MOQ or regulatory requirements may require a more detailed search.

No. Our operational base in the Czech Republic gives us a strong advantage in Central Europe, but our sourcing activity is not limited to the Czech Republic or the European Union.

Depending on the product and project requirements, we can source manufacturers in Europe, China, India, Vietnam and other global markets.

We source according to where the right commercial and manufacturing solution can be found. This may include Central and Western Europe, China, India, Vietnam and additional markets worldwide.

Country selection is based on more than product price. We also evaluate quality, MOQ, manufacturing capabilities, lead times, logistics, regulatory requirements and overall supply-chain risk.

Yes, when relevant. A trade agreement may provide reduced or zero customs duties for qualifying products, subject to applicable rules of origin and proper origin documentation.

However, a trade agreement is only one factor. A supplier from another country may still provide a better overall commercial result based on price, quality, MOQ, logistics or availability.

Yes. When China, India or another Asian market is a better fit for the product, pricing or manufacturing requirements, we can include those markets in the sourcing process rather than limiting the search to Europe.

Our physical presence in the Czech Republic provides direct access to suppliers and manufacturers across Central Europe. Where relevant, it also allows us to visit factories, warehouses and suppliers in person.

We work across markets including the Czech Republic, Poland, Slovakia, Germany, Hungary and other European countries.

We compare the full commercial picture: product cost, quality, MOQ, production time, freight, customs duties, trade agreements, regulatory requirements, supplier availability and supply-chain risk.

The objective is not simply to find the lowest factory price, but to identify the sourcing option that makes the most sense for the transaction as a whole.

Depending on the project, verification may include company details, business history, documentation, manufacturing capabilities, export experience, product suitability and commercial conditions. The depth of verification depends on the product and transaction risk.

In the Czech Republic, we can visit factories and supplier facilities for inspection, documentation and quality control. In other countries, physical inspection options are evaluated according to the supplier's location and the project.

Yes, where the location and product allow it. Quality control can be carried out against predefined specifications so that problems can be identified before the goods are dispatched.

Depending on the agreed scope, an inspection may include product condition, quantities, packaging, labels and markings, together with photographic or video documentation before shipment.

No. Quality control reduces risk and can identify problems before shipment, but it cannot guarantee that every unit in a commercial shipment will be defect-free.

Where the supplier offers samples, yes. Samples can help evaluate product quality, materials, dimensions, packaging and general suitability before committing to a larger order.

Depending on the agreed scope, we can support the process from supplier sourcing and negotiation through documentation, regulatory requirements, quality control, shipping, customs coordination and delivery.

Where regulatory review is included in the service, we identify relevant requirements and determine which documents, tests or approvals may be required before the shipment proceeds.

Yes. Import support can include coordination of international logistics according to the supplier location, cargo type, quantity and required delivery schedule.

In the relevant service packages, we coordinate the required customs-clearance process and work with the professional parties involved until the goods are released.

Depending on the shipment and service scope, cargo insurance can also be handled as part of the logistics process.

When we manage the stage in which the issue arises, we coordinate with the relevant parties and work to resolve it. The solution depends on the supplier, documentation, regulatory requirement and the stage of the shipment.

No. We can review requirements, prepare the process and assist with the necessary documentation and approvals, but final decisions made by customs authorities, laboratories or regulators remain outside our control.

Pricing depends on the service and the scope of work. Supplier sourcing, quality control and full import management involve different levels of work, so the cost is defined according to the specific project.

Relevant factors may include the product, sourcing country, search complexity, regulatory requirements, Private Label development, inspections, physical visits, shipping and additional services required by the project.

Yes. Once we understand the product and the services required, we define the scope of work and pricing before the project begins.

Not necessarily. Our service fee and the transaction costs are separate components. Product purchases, freight, customs duties, inspections, storage and third-party services depend on the individual transaction.

Yes. Supplier sourcing can be used as a standalone service. You are not required to continue with full import management if you prefer to handle the remaining stages independently.

Yes, where feasible. The availability and scope of an inspection depend on the supplier location, product type and inspection requirements.

We first review the product, what has already been done and the stage of the project. We then define which services are required and the appropriate next steps.

The final commercial decision remains yours. Our role is to source, screen, compare and present relevant information according to the agreed service so that the decision can be made on the basis of reliable data.

No. We can help assess MOQ, unit cost, freight implications and other factors related to order size, but the final quantity should reflect your demand, cash flow and inventory strategy.

Yes. We can continue supporting future orders based on the services required for each shipment or supplier relationship.

Send us the product details and a short description of what you need. Once we understand the project and its current stage, we can define the most appropriate way to proceed.